PSB Industries has introduced a Remote Monitoring Service for customers operating its systems for dehydrating and purifying gases and liquids. The company said the service is intended to give customers direct OEM visibility, faster technical support and a more proactive approach to maintaining uptime and system performance.
According to PSB, the offering combines installed hardware, secure connectivity and ongoing OEM technical support to provide continuous visibility into system status and alarm activity. The company said the service is designed to help customers identify abnormal operating conditions earlier, reduce unplanned downtime and improve long-term reliability, while keeping all operating authority with on-site personnel.
Core service deliverables
PSB listed the following elements as part of the service:
- an OptixEdge industrial edge gateway;
- secure cloud-connected data collection;
- continuous alarm monitoring;
- remote troubleshooting and diagnostics;
- root-cause analysis of abnormal or recurring events;
- technical review of operating data and gas sample analysis;
- semiannual site visits with performance assessments.
Moving beyond reactive support
For customers operating PSB systems, the offering is intended to move support beyond reactive troubleshooting. By monitoring operating conditions continuously, PSB Services can help identify event sequences, distinguish root causes from symptoms and begin troubleshooting sooner than a traditional back-and-forth support process often allows, according to the company.
PSB said this earlier visibility supports faster recovery, improved reliability and stronger asset performance over time. The company also cited priority access to OEM service, reduced hourly service rates and a structured annual support package that includes pre-purchased service hours.
Included support hours
The pre-purchased service hours can be used for alarm troubleshooting, process optimization and performance reviews, technical consultation and operator training, PSB said. The company described the package as a practical framework for ongoing operational support.
An oversight layer
PSB described the Remote Monitoring Service as a layer of expert oversight on top of existing operations, turning critical systems into continuously watched assets rather than black boxes. With OEM personnel reviewing live operating data and alarm sequences, the company said customers gain a practical way to cut unplanned downtime, strengthen reliability and keep production running when every minute counts.