Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums after Australian users rated the brand highest overall against competing products in the category.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Respondents assessed overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was recognised as number one and as the only brand to receive five stars in every assessed category.
Company response
Danni Li, Roborock's marketing lead, said the company was honoured by the Canstar recognition. Li linked Roborock's definition of success to reducing the complexity of daily chores and giving customers more time for preferred activities. Li also said consumer feedback is central to the company's development process, with its R&D team examining which functions users value, which they do not, what slows them down at home and what they would like future products to offer. According to Li, an award decided by people who actually use robotic vacuums is a particularly meaningful signal.
Mopping upgrades
Roborock says two models recently launched in Australia, the Saros 20 Flow and Qrevo Edge 2 Flow, use SpiraFlow 2.0, an updated version of its roller mop system. The company says the system is designed for sticky messes and spills. It uses 16 pressurised clean-water outlets to distribute water across the roller, rotates the roller at 240RPM, applies 2.5 times downward mopping pressure, and includes pressurised 100ºC fresh-water roller washing for self-cleaning. Roborock claims a 99% bacterial removal rate for that washing process.
Flagship features
Roborock describes the Saros 20 Flow as its flagship for robotic mobility. The model has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of mess so cleaning can be adjusted. The vacuum also uses a DuoDivide main brush and dual lifting side brushes, which Roborock says achieve a 0% hair tangling rate. Its RockDock provides 100ºC pressurised mop washing and automated detergent dispensing.
Pet-focused model
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock says makes it one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate, although the comparison basis for the latter figure was not specified in the announcement.
According to Roborock, AI RGB recognition allows the Qrevo Edge 2 Flow to identify floor types and spills and adjust water flow for a precise clean with limited manual intervention. The model can recognise carpeted rooms, lift its roller mop by up to 15mm automatically and use an Automatic Roller Shield intended to keep carpets dry.
The award reflects user ratings, while the product claims describe manufacturer specifications and intended performance. The announcement does not provide independent test results for the new models or a breakdown of the Canstar survey scores beyond the five-star category result.